Legal Ombudsman
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How Long Do You Have to Complain About a Conveyancer?
The updated rules for escalating conveyancing complaints to the Legal Ombudsman (LeO) as of April 1, 2023, drastically reduce time limits to one year from the act or the client’s awareness of the issue. Clients must also refer complaints within six months after the law firm’s final response, unless specified conditions apply.
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An end to 'free' complaints
Complaints are about to become a lot more expensive! With margins cut to the bone when it comes to conveyancing changes the Legal Ombudsman’s new charging powers may well tip some firms over the edge. From tomorrow all complaints it investigates will incur a £400 case fee, but if a firm follows a reasonable first…