Legal Ombudsman
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When Silence Costs a Month’s Rent: Lessons from a Conveyancing Complaint
A first-time buyer complained about delay and poor communication. The firm’s failure to answer the complaint led to an investigation, an agreed payment and a case fee.
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Lease Extension Not Registered: A £48,957 Short Lease Warning
A client believed her lease extension had been completed. Nearly two years later, a remortgage revealed that the Land Registry application had been cancelled, leading to a £48,957.98 remedy.