Tag: Legal Ombudsman
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How long does a conveyancing client have to register a complaint with the Legal Ombudsman?
There are two relevant time limits; The Legal Ombudsman will accept complaints up to six years from the date of act/omission, or three years from when the complainant should have known about the complaint. However, this new limit will be introduced gradually so at the moment the problem must have happened on or after 6…
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An end to 'free' complaints
Complaints are about to become a lot more expensive! With margins cut to the bone when it comes to conveyancing changes the Legal Ombudsman’s new charging powers may well tip some firms over the edge. From tomorrow all complaints it investigates will incur a £400 case fee, but if a firm follows a reasonable first…