Tag: Treating customers fairly
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Should Free Legals by Lenders be Banned by the FCA?
Treating customers fairly (TCF) is central to the Financial Conduct Authority’s (FCA) expectations of a lender’s conduct. Banks must put the well-being of customers at the heart of how they run their businesses. After years of licking their mostly self-inflicted wounds, banks are now starting to compete for borrowers with ‘free legals’ reemerging as the…