Complaints Handling
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Managing Expectations: The Secret to a Smooth Move
Clear expectations can reduce complaints, repeated chasing and client dissatisfaction. This guide explains how conveyancing firms should manage communication from instruction through to registration.
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Conveyancing Client Feedback: Why Firms Should Welcome Complaints
Originally published 13 January 2013. Updated October 2026. Conveyancing client feedback can be uncomfortable to hear. A client may criticise communication, question a charge or explain that they did not understand advice the firm believed was clear. Should conveyancing firms invite that criticism? I believe the answer is yes. If something is going wrong, hearing…