Tag: Complaints Handling
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When Silence Costs a Month’s Rent: Lessons from a Conveyancing Complaint
A first-time buyer complained about delay and poor communication. The firm’s failure to answer the complaint led to an investigation, an agreed payment and a case fee.
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AI Wrote the Complaint. Does the Client Even Recognise It?
AI can transform a simple conveyancing complaint into pages of allegations, irrelevant authorities and unintended demands. Firms need to find the genuine client concern beneath the artificial volume.