client care
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CQS Client Care Policy: Is Yours Still Compliant?
CQS-accredited firms must urgently update their Client Care Policies, as outdated versions risk compliance failures and reputational damage. Recent audits require evidence of ongoing client care management and effective communication. A dynamic policy should reflect current legal complexities and actively engage staff. Regular updates are essential to maintain compliance and client satisfaction.
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A boost for Legal Translation Services
Those that regard the SRA as patronising have had fuel added to the fire by the recent press release from the SRA entitled “Take care with vulnerable clients, SRA urges” The SRA main area of concern seems to focused on “…. the risks of the most vulnerable members of society not receiving the right service.…