client care
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When Silence Costs a Month’s Rent: Lessons from a Conveyancing Complaint
A first-time buyer complained about delay and poor communication. The firm’s failure to answer the complaint led to an investigation, an agreed payment and a case fee.
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The Client Signed the Report on Title. But Did They Understand It?
A buyer’s signature may prove that a Report on Title was received, but not that its warnings were understood. This article examines how conveyancers can demonstrate informed decision making.