CQS Policy Templates
Guidance on policies and procedures for Conveyancing Quality Scheme (CQS) accredited firms. Explore client care, dealing with lenders, risk management, business continuity and other policies, with practical points to consider when reviewing your firm’s documents.
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Your Conveyancing Supplier Goes Offline Before Completion: What Now?
It is Friday morning. Several purchases are due to complete, but the firm cannot access its case management system. The supplier acknowledges a serious incident and cannot confirm when access will return. Can your team identify the affected transactions, contact the clients and establish what has already been authorised? A supplier outage can become a…
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CQS Learning and Development Policy: What Should Your Firm Include?
A practical guide to identifying training needs, supporting supervisors, recording development and evaluating learning, with a CQS policy template from Lexsure.