CQS Policy Templates
Guidance on policies and procedures for Conveyancing Quality Scheme (CQS) accredited firms. Explore client care, dealing with lenders, risk management, business continuity and other policies, with practical points to consider when reviewing your firm’s documents.
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The Conveyancing File Is Closed. Why Are You Still Holding Client Money?
The article addresses the issue of unexplained balances in client ledgers after transactions are completed. It emphasizes the importance of identifying ownership, purpose, and responsible parties for every retained amount. Firms must maintain proper controls and follow regulatory requirements to ensure timely resolution and clear communication regarding outstanding balances to prevent aging and compliance issues.
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Scan and Destroy? Keeping Original Conveyancing Documents
When determining whether to shred scanned conveyancing documents, consider ownership, legal significance, client obligations, and potential disputes. A one-size-fits-all disposal policy is inadequate; assess each document’s treatment based on its context. Ensure electronic records are complete and develop an authorized disposal process, documenting all steps taken throughout the lifecycle.