CQS client care policy
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CQS Client Care Policy: Is Yours Still Compliant?
CQS-accredited firms must urgently update their Client Care Policies, as outdated versions risk compliance failures and reputational damage. Recent audits require evidence of ongoing client care management and effective communication. A dynamic policy should reflect current legal complexities and actively engage staff. Regular updates are essential to maintain compliance and client satisfaction.
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CQS Client Care Policy – Pledges
The CQS Client Care policy includes commitments to transparent communication, professional conduct, confidentiality, accessibility, and accommodations for disabled clients.