CQS Audit
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CQS Client Care Policy: Is Yours Still Compliant?
CQS-accredited firms must urgently update their Client Care Policies, as outdated versions risk compliance failures and reputational damage. Recent audits require evidence of ongoing client care management and effective communication. A dynamic policy should reflect current legal complexities and actively engage staff. Regular updates are essential to maintain compliance and client satisfaction.
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Webinar : Auditing your Conveyancing Cases – Lifting the Carpet.
CQS audits are on the in increase. I will be conducting a 30 minute webinar later this month focusing on providing helpful tips what to look out for and what the main regulatory tick boxes are when it comes to CQS audits. Helpful guidance will be given on the following areas: If you are interested…