Tag: Conveyancing Complaints
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When Silence Costs a Month’s Rent: Lessons from a Conveyancing Complaint
A first-time buyer complained about delay and poor communication. The firm’s failure to answer the complaint led to an investigation, an agreed payment and a case fee.
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Lease Extension Not Registered: A £48,957 Short Lease Warning
A client believed her lease extension had been completed. Nearly two years later, a remortgage revealed that the Land Registry application had been cancelled, leading to a £48,957.98 remedy.
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Ground Rent Was Not a Peppercorn: The £18,000 Conveyancing Lesson
A buyer believed the ground rent was a peppercorn. He later discovered a £300 annual rent, a sliding increase and serious mortgageability problems. The resulting £18,000 remedy offers important lessons for conveyancers.
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AI Wrote the Complaint. Does the Client Even Recognise It?
AI can transform a simple conveyancing complaint into pages of allegations, irrelevant authorities and unintended demands. Firms need to find the genuine client concern beneath the artificial volume.
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Managing Expectations: The Secret to a Smooth Move
Clear expectations can reduce complaints, repeated chasing and client dissatisfaction. This guide explains how conveyancing firms should manage communication from instruction through to registration.