Artificial intelligence
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“The Chatbot Says I Can Exchange”: A New Conveyancing Risk
The text highlights the risks of clients relying on AI-generated advice in conveyancing without professional verification. It emphasizes the need for firms to distinguish between client instructions, AI assumptions, and their own advice. Conveyancers must verify AI outputs, explain potential issues, and guide clients to ask more informed questions to ensure proper decision-making.
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AI Conveyancing Complaints: How Should Firms Respond?
AI-assisted conveyancing complaints are changing how clients challenge delays, fees and advice. A buyer who previously struggled to explain their dissatisfaction can now produce a detailed complaint in minutes. For conveyancing firms, the challenge is to identify the concern, check the evidence and respond in a way that helps resolve it. A formal letter does…